1. Eligibility for Refunds

Refunds are available case-by-case, depending on the type of service purchased.

We offer refunds under the following conditions:

  • The service was not delivered as agreed.
     
  • A technical issue or error occurred on our side that prevented service completion.
     
  • The customer cancels before work has started.
     
  • A subscription service was charged incorrectly or duplicated.
     

Refunds will not be issued if:

  • The project was completed and approved by the client.
     
  • The client provided incomplete, incorrect, or delayed information required to complete the service.
     
  • Issues arose due to third-party tools, hosting services, or client-side technical failures.
     
  • The client simply changes their mind after the service has been initiated.
     

2. Refunds for Different Services

a. Custom Software, Website, or App Development

  • Full refund if the project is canceled before development begins.
     
  • Partial refund if work has started but less than 50% is completed.
     
  • No refund once the project is over 50% completed or delivered.
     

b. Digital Marketing Services (SEO, Ads, Social Media, etc.)

  • Due to the nature of marketing services, results cannot be guaranteed.
     
  • Refunds are only available if no work has been started within 7 days of payment.
     
  • No refunds for campaigns that have already run or where reports have been delivered.
     

c. Subscription-Based Services (Hosting, IT Support, Cloud Services, etc.)

  • Pro-rated refund for unused services if canceled before the next billing cycle.
     
  • No refund for previous billing cycles.
     

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our support team at Email: NeuraTechSolutions@gmail.com or call +92 331 5478321.
     
  2. Provide:
     
  • Your name and contact details
     
  • Invoice or order number
     
  • Reason for refund request
     
  1. Our team will review your request and respond within 5–7 business days.
     

4. Refund Method

  • Approved refunds will be issued using the original payment method, unless otherwise agreed.
     
  • Refund processing time:
     
  • Local payments (Pakistan): 5–10 business days
     
  • International payments: 10–15 business days
     

5. Chargebacks

If you initiate a chargeback with your bank or payment provider without contacting us first, we reserve the right to:

  • Suspend your services immediately.
     
  • Deny any future services until the matter is resolved.
     

6. Changes to This Refund Policy

Neura Tech Solutions may update this Refund Policy at any time to reflect changes in business practices or legal requirements.
  The latest version will always be available on our website.

7. Contact Information

For refund requests or related inquiries, please contact us:

Neura Tech Solutions
  📍 Blue Area, Islamabad, Pakistan
  📞 +92 331 5478321
  📧 Email: NeuraTechSolutions@gmail.com